Part Requests

Parts are free and shipped promptly within our 30 Day Warranty period. Please do not discard any packaging materials or parts until the issue is resolved. Proof of purchase and/or photos of the damaged/defective parts may be requested. If your item is out of warranty and/or a nominal fee and shipping charge is required, we will contact you before shipment.

You will need your Assembly Manual with the Model Number, Parts List, and Version Code. Please also have the product and product carton nearby.

Some products do not have assembly instructions and this is noted during the ordering process.

Missing instructions? Use our Assembly Instructions Search Page.

We send e-mail confirmation of your order immediately. If you don't receive it check your Spam/Junk folder. If you still don't have the confirmation, we may not have received it. Please resubmit to be sure.

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'14 Holiday Delivery

For Christmas

Ground delivery: Please order by Thursday December 11th.

Three Day delivery: Please order by Monday December 15th.

Two Day Air: Please order by Tuesday, December 16th.

Next Day Air: Please order by Wednesday, December 17th.

For Hannukah

Ground Delivery: Please order by Thursday, December 4th.

Three Day: Please order by Monday, December 8th.

Two Day Air: Please order by Tuesday, December 9th.

Next Day Air: Please order by Wednesday, December 10th.